ibox99 Casino & Sportsbook Data Care

This page describes what we collect when you use ibox99 and how we keep that data protected. We collect information to verify your identity, process your deposits and withdrawals, and improve your experience on our platform. Our approach is straightforward: we take only what we need, store it securely, and share it only when required by law or to operate our service.

When you open an account on ibox99, you provide your email, phone number, and identity documents. We use these to confirm who you are and to comply with local regulations. Your payment information—whether you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet—is handled by our payment processors, not stored directly on our servers.

What We Collect on ibox99

We collect account data: your name, email, phone, date of birth, and address. We collect identity documents—a national ID, passport, or driver's license—to verify you are who you say you are. We collect payment data: the method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), transaction amounts, and timestamps. We do not store your card number or bank password.

We collect behavioural data: which games you play, how long you stay on ibox99, which markets you view (Liga 1, Piala AFF, blackjack, roulette, baccarat, Aviator, slots). We collect device data: your IP address, browser type, operating system, and device model. We use cookies to remember your login and preferences. We collect support interactions: emails, chat logs, and dispute records.

How We Use Your Data on ibox99

We use your data to operate ibox99. Account verification ensures you are of legal age and not on a sanctions list. Payment processing requires your deposit and withdrawal details so we can move money between your bank and our platform. Fraud detection scans for unusual activity—multiple failed logins, deposits from different countries in minutes, or withdrawals to new accounts.

We use your data to improve ibox99. We analyse which payment methods are slowest (to negotiate faster processing with mobile banking, local payment, online payment, e-wallet) and which games crash most often (to alert our engineering team). We track support ticket response times to ensure our team meets service standards. We do not sell your data to advertisers or data brokers.

Third Parties and ibox99

Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) see your transaction details. Our hosting provider stores our servers and databases; they may be located outside Indonesia. Our support platform logs your messages. Our analytics tool tracks page views and button clicks. None of these third parties can access your password or identity documents without a court order.

Your Rights on ibox99

• You can request a copy of all data we hold about you.
• You can ask us to correct inaccurate information (e.g., a misspelled address).
• You can request deletion of your account and associated data, subject to legal retention periods.
• You can opt out of marketing emails at any time.
• You can contact our support team if you believe your data has been misused.

Cookies on ibox99

We use cookies to keep you logged in, remember your language preference, and track which games you viewed. These are session cookies (deleted when you close your browser) and persistent cookies (stored for up to one year). You can disable cookies in your browser settings, but some ibox99 features may not work. We do not use cookies to track you across other websites.

Contact Us About Your Data

If you have questions about how we handle your data on ibox99, or if you want to exercise your rights, contact our support team. We aim to respond within five business days. You can also file a complaint with your local data protection authority if you believe we have violated your privacy.

Jurisdiction and Updates

Our services on ibox99 are available only where local law permits. We comply with Indonesian data protection standards and international best practices. This policy may change as we update ibox99 or as regulations evolve. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of ibox99 after such notice means you accept the updated policy.

Our commitment is simple: we protect your data as if it were our own. We encrypt it in transit and at rest. We limit access to employees who need it to do their job. We audit our systems regularly. If a breach occurs, we will notify you and relevant authorities without unreasonable delay. ibox99 is built on trust, and your privacy is central to that trust.