ibox99Terms of Use
When you join ibox99, you agree to our terms. These terms set out how we operate, what we expect from you, and what you can expect from us. We keep our terms straightforward—no hidden clauses, no surprise restrictions.
Our terms cover account opening, deposits and withdrawals, bonus conditions, dispute resolution, and jurisdiction. We designed them to protect both you and ibox99. If anything is unclear, our support team can explain it in plain language.
This page outlines the key points. If you need the full legal text, you can download it from your account settings. By using ibox99, you accept these terms in full.
Account Opening and Use
Who can open an ibox99 account
To open an account on ibox99, you must be at least 18 years old and a resident of a jurisdiction where our services are available. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
When you register, you provide your name, email, phone number, and identity details. We use this information to verify your identity and prevent fraud. During account opening, you may be asked to provide proof of identity or proof of address. This is a standard security step.
Your account is yours alone
Your ibox99 account is personal and non-transferable. You are responsible for keeping your password secure. Do not share your login details with anyone. If you suspect unauthorized access, contact our support team immediately.
We reserve the right to suspend or close your account if we detect suspicious activity, breach of our terms, or violation of applicable law. If we close your account, we will return any remaining balance to your registered payment method, subject to verification.
Account essentials
- You must be 18 or older and in a supported jurisdiction.
- Provide accurate information during registration.
- Keep your password confidential.
- Notify us immediately of any unauthorized access.
- We may close your account if terms are breached.
Deposits, Withdrawals, and Bonuses
How deposits work on ibox99
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed by our payment partners. Once your payment is confirmed, your ibox99 balance updates immediately.
Minimum and maximum deposit amounts vary by payment method. These limits are displayed during the deposit process. We do not charge deposit fees, but your payment provider may. Check with your bank or e-wallet provider for their terms.
Withdrawals and processing
To withdraw funds from ibox99, go to your account settings and select "Withdraw." Choose your payment method and enter the amount. Withdrawals are processed back to your original payment source—if you deposited via mobile banking, your withdrawal returns to local payment.
Withdrawal requests are subject to verification. We may ask you to confirm your identity or provide proof of your payment method. This is a standard security measure. Once verified, your withdrawal is processed according to your payment method's standard processing window. We do not charge withdrawal fees.
Bonus terms on ibox99
We offer bonuses to new and existing users. Bonus terms vary by promotion. When you claim a bonus, you agree to the specific terms attached to it. These terms may include wagering requirements, game restrictions, or time limits.
Bonuses are credited to your account as bonus funds, separate from your cash balance. You must use bonus funds according to the promotion's terms. If you withdraw before meeting the bonus conditions, the bonus may be forfeited. We will clarify all bonus terms before you claim.
On ibox99, we keep our terms transparent. No hidden fees, no surprise restrictions—just clear rules so you know what to expect.
Dispute Resolution and Jurisdiction
If you have a dispute with ibox99
If you believe ibox99 has breached our terms or treated you unfairly, contact our support team. Provide details of your complaint and what resolution you seek. We will investigate and respond within a standard timeframe.
Most disputes are resolved through direct communication. If we cannot reach agreement, we may refer the matter to an independent dispute resolver. You have the right to pursue legal action in your jurisdiction if you choose, but we encourage you to try resolution with us first.
Our jurisdiction notice
ibox99 operates under the laws of our jurisdiction. Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
If you access ibox99 from Jakarta, Surabaya, Bandung, Medan, Semarang, or any other location, you confirm that you are in a jurisdiction where our services are legal. We reserve the right to restrict access to users in unsupported jurisdictions.
Changes to our terms
We may update our terms from time to time. When we make material changes, we will notify you via email or in-app notification. Your continued use of ibox99 after the notification date means you accept the updated terms. If you do not agree with the changes, you may close your account.
Minor updates—such as clarifications or corrections—may be made without advance notice. We encourage you to review our terms periodically to stay informed.
Contact and support
If you have questions about our terms, contact ibox99 support. We offer English support via email and live chat. Our team can clarify any term, explain your rights, or help resolve a concern. Response times vary, but we aim to address queries promptly.
By using ibox99, you acknowledge that you have read and understood these terms. You agree to comply with them in full. If you do not agree with any term, do not use our platform. Your use of ibox99 constitutes your acceptance of these terms.